Terms and Conditions of Use – My.Mobilosoft

Terms and Conditions of Use – My.Mobilosoft

1 - Parties, purpose and hierarchy of provisions

The General Terms of Use of My.Mobilosoft aim to define the conditions under which the Customer is authorized to use the Local Digital Marketing online Platform My.Mobilosoft (hereinafter the “Platform”) owned by the company Mobilosoft SRL (hereinafter “Mobilosoft”). A Customer is any person who is a member of the Customer’s staff or any person who has been granted access to the Platform by the Customer.

 

Mobilosoft SRL has its headquarters at 523 Avenue Louise (5th floor) 1050 Brussels under the corporate number BE.0830.993.852.

 

The fact of accessing the Platform implies the Customer’s unreserved acceptance of the General Conditions of Use.

 

No special condition can, except formal and written acceptance of Mobilosoft, prevail over the present General Conditions of Use. In the event that the Customer has signed a License Agreement with Mobilosoft or one of Mobilosoft’s Partners with the General Terms of Service, the License Agreement (and its General Terms of Service) will prevail over the present General Terms of Use in case of contradiction.

 

Mobilosoft reserves the right to modify at any time the Terms of Service to adapt to new features of the Platform. It is therefore up to the Customer to check that he has the latest General Terms of Use in effect, and available at all times on the site.

2 - Obligations of Mobilosoft

Mobilosoft undertakes  to take all the care, diligence and commitment necessary to provide a quality service, in accordance with the customs and standards of the industry. In particular, Mobilosoft undertakes to:

  1. Provide the Customer with online information on the operation and various functions of the Platform;
  2. To regularly update the Platform in order to provide the Customer with the latest specifications and functionalities of the product;
  3. Perform regular maintenance of the Platform systems to ensure the functionality, subject to what is stipulated in Article 2;
  4. Guarantee permanent and secure access to the Platform as well as to any domain that is reserved for the Customer to manage and execute its local digital activities;
  5. Guarantee the non-regression of the functionalities available on the Platform.

 

Mobilosoft reserves the right to interrupt access to the Platform in order to carry out a technical intervention to improve its functioning or to ensure its maintenance or to prevent damage in any form whatsoever to its installations and/or computer systems or those of Mobilosoft’s subcontractor, in particular in the event of a computer virus or any other attack or disturbance likely to threaten the integrity of the installations, computer systems, data or documents hosted there.

Except in the case of a duly justified emergency, Mobilosoft will warn the Customer of any interruption at least one (1) week prior and, failing that, as soon as possible. Mobilosoft will minimize the time of interruption.

Mobilosoft will not be held responsible for the non-publication, on partner media, not including Store Locator, of the Customer’s point of sale data once the data has been transferred by Mobilosoft to Mobilosoft’s partner media and rejected by the partner media.

Mobilosoft will make every effort to defend the interests of the Customer so that the most accurate and up-to-date data possible is published on the Mobilosoft partner media.

3 - Responsibilities of Mobilosoft and other obligations

Mobilosoft is presumed not to be liable in the following cases, which are listed exhaustively.  This presumption is rebuttable and non-applicable in the hypotheses where Mobilosoft would be obviously at the source of and/or party to the dysfunctions listed here. 

 

  1. any misappropriation of passwords entrusted to the responsibility of the Customer;
  2. any responsibility resulting from a defective or improper use of the Digital Marketing Platform by the Customer.

 

Neither party shall be liable for any delay or failure to perform the contract in the event of force majeure conditions. The term “force majeure conditions” shall mean unavoidable and unforeseeable events, beyond the control of the parties, making it impossible to apply or implement the impositions of the contract.

Mobilosoft guarantees the following response and correction times from the moment the Customer reports a problem:

Screenshot 2021 11 23 at 18.05.07

Upon reporting, Mobilosoft will determine the level of severity. In the event that Mobilosoft is

unable to resolve a Level 1 problem within the specified timeframe, Mobilosoft will

communicate to the Customer a plan of action. 

 

Mobilosoft has chosen to use the services of ICT subcontractors for the hosting of its

servers, namely 

  • SAS OVH (https://www.ovh.com), located at 2 rue Kellermann BP 80157 in 59100 Roubaix, France,
  • Google Commerce Limited, located at Gordon House, Barrow Street, Dublin 4, Ireland and whose data centers are located at 7331 Saint Ghislain, Wallonia, Belgium.
  • Heroku Inc, 1 Market St. Suite 300, San Francisco, CA 94105, USA.

 

Mobilosoft guarantees the respect by these subcontractors of the obligations subscribed by Mobilosoft with these subcontractors as regards hosting and from which the Customer benefits.

 

In any case, the indemnification of the Customer for the damage caused by the non-execution and/or failure is not attributable to Mobilosoft.

In general, Mobilosoft undertakes to scrupulously respect its duty of cooperation towards the Customer.

Mobilosoft guarantees to have obtained all the necessary authorizations for the commercialization of the Digital Marketing Platform.

Mobilosoft guarantees to have put in place adequate measures in conformity with the standards in the matter, as regards safeguarding, preservation of the integrity of the systems and data as well as in the matter of computer security.

4 - Obligations and responsibilities of the Customer

The Customer will strictly comply with Mobilosoft’s directives as to the access to the Local Digital Marketing Platform my.mobilosoft and the use of the services which are intrinsically linked to it. 

In general, the Customer commits himself to scrupulously respect his duty of cooperation towards Mobilosoft.

He thus commits himself in particular: 

  • to make available to Mobilosoft, if necessary, the information necessary for the execution of the latter’s services, in particular technical information, instructions for use concerning access to the Customer’s systems;
  • to notify Mobilosoft of any difficulties he encounters;
  • to respect the following password security measures: access to the Platform configured for the Customer is secured by a password for which he is solely responsible. The Customer is responsible for keeping the password secret. Mobilosoft assumes no responsibility for any illegal or fraudulent use of the password(s) made available to the Customer. In case of suspicion of disclosure, intentional or not, of the password made available to the Customer, the Customer undertakes to notify Mobilosoft without delay. 

 

The Customer undertakes to take the necessary measures to preserve the integrity of the files that he transmits to Mobilosoft. He will ensure that the files transmitted are not damaged and are not infected with computer viruses in any form whatsoever that could damage the Digital Marketing Platform, the hardware installations where the data is stored or the hardware installations where the document and file management software applications are installed. 

The Customer must make any necessary backups of data, files, programs, documentation, and information of any kind used in conjunction with the Mobilosoft Digital Marketing Platform on its own systems.

Unless otherwise stipulated, with respect to the storage of Customer data, Mobilosoft acts as a provider of hosting services and in this capacity has no control over the content of the data processed by the Customer on the Digital Marketing Platform. 

The Customer shall assign competent and qualified personnel with the required profile for the use of the Digital Marketing Platform.

5 - Obligations specific to the Local Campaign application

  1. Mobilosoft grants the Client a right of access to the Local Campaign application in the Platform which allows to manage, publish and measure advertising campaigns through technological interfaces with partner media, such as Google and Facebook. The availability of new media partners may change over time depending on market trends. Mobilosoft reserves the right to add or remove new partner media on the Local Campaign application.

 

  1. The Client is solely responsible for the creation of the organic or paid campaigns, and for putting the campaigns online on the selected partner media. The Client will use this access right alone to the exclusion of any third party. The Customer alone is responsible for the content or data provided associated with its campaigns. The Customer agrees that the advertising campaigns will be published on its own accounts (i.e. accounts that are in the name of the Customer or its franchisees if applicable) of the partner media, such as its Facebook account or Google My Business account. The Client acknowledges that it has received the necessary training materials on the Local Campaign application to operate organic or paid advertising campaigns. Any complaint regarding the training material and documents delivered by Mobilosoft to the Client must be reported to Mobilosoft in writing and be duly justified by the Client. Mobilosoft undertakes to respond to the Customer within 5 working days.

 

  1. Acceptance of the General Conditions of Use does not confer on Mobilosoft any right on the intellectual property of the Customer, and in particular on his catalog of visuals, products or creative support, which remains the full and exclusive property of the Customer.

 

  1. The Customer acknowledges that the technical functioning of the Platform depends on the computer interfacing with the partner media, called API (Application Programming Interface). The Customer acknowledges and agrees that the use of API by Mobilosoft is subject to technical constraints imposed by the partner media, including a maximum frequency of change and a maximum number of operations allowed, that these constraints may change over time at the sole discretion of the partner media, and that the use of the API may be on all or part of the partner media. The Customer acknowledges and accepts that according to the technical and financial constraints imposed by the partner media, Mobilosoft imposes on the Customer technical and usage constraints that Mobilosoft may modify at its sole discretion. Mobilosoft undertakes to communicate to the Customer any modifications to its Platform due to the constraints imposed by the partner media.

 

  1. The Customer acknowledges and accepts that malfunctions of the API may lead to unavailability of all or part of the functionalities of the environment and discharges Mobilosoft of any responsibility in this respect. Any unavailability of all or part of the data induces malfunctions of the functionalities of the Platform and discharges Mobilosoft of any responsibility in this respect.

 

  1. The Customer is aware of the variable and intermittent nature of Internet technology. It is expressly agreed that Mobilosoft has an obligation of means. In this respect, Mobilosoft cannot be held responsible in case of refusal of a campaign on a partner media. Unless otherwise expressly stipulated, Mobilosoft is only bound by an obligation of means and is in no way liable for indirect damages suffered by the Customer such as loss of clientele, loss of earnings, decrease in turnover or any other increase in overheads. Mobilosoft is in no way responsible for direct or indirect damages suffered by the Customer as a result of errors in the implementation of the advertising campaigns, given that Mobilosoft is not directly involved in the management of the advertising campaigns.

 

  1. The volume of clicks or conversions are given as an indication and do not commit Mobilosoft. Exceeding the deadlines for the delivery of the volume of clicks or conversions cannot lead to the termination of the contract or the payment of any compensation. These deadlines for the delivery of results by Mobilosoft are extended by any event beyond its control that makes the execution of its services impossible or difficult, and this for as long as this event lasts, including technical or computer problems. These fortuitous delays do not authorize the Customer to cancel his order or to claim any compensation from Mobilosoft.

  

  1. In return for access to the Local Campaign application for the publication of paid advertising campaigns with partner media, the Customer agrees to pay a technical management fee of 15% of the amount of the advertising campaigns, excluding VAT. The technical management fee is invoiced and paid by the Client before the media amounts are made available on the Platform in the virtual wallet (called “Wallet” in the Platform). The amounts of the advertising campaigns in the virtual wallet of the Customer are exclusive of VAT and technical management fee.

 

In the event of advertising campaigns paid by the managers of points of sale, Mobilosoft establishes an invoice, in the name of the manager’s company, available online on the Platform. No advertising campaign is published without an advance payment of the amount of the advertising campaign.

 

In the event of the conclusion of a License Agreement between the Customer and Mobilosoft, the Customer is in no way jointly and severally responsible or liable for the respect of the obligations of the managers of points of sale to whom the Customer has given access to the Platform. It is the responsibility of the sales outlet managers to charge the amounts necessary for the publication of a campaign on the Local Campaign application using the online payment module. In the event that the Client or the point of sale manager wishes to charge an amount for the publication of a campaign for one or more points of sale, Mobilosoft will invoice the Client (or the point of sale manager) for the amount of the media concerned and the technical management fee. As soon as the invoice is paid by the Customer (or the Point of Sale Manager) and the invoice amount is received by Mobilosoft, Mobilosoft will charge the advertising media amounts to the individual virtual portfolio of the Point of Sale Managers.

 

All taxes as well as all costs that have not been included or mentioned in the aforementioned tariffs or prices will be charged to the Customer.

 

The Customer acknowledges that the amounts of the advertising campaigns on the partner media include a margin of error of the amount spent of about 5% of the amount to be spent. Since the amount of the Customer’s virtual wallet cannot be negative, Mobilosoft reserves the right to keep 5% of the amount to be spent on the Customer’s virtual wallet. If the amount spent on the advertising campaign is higher than the amount of the media budget available on the virtual wallet, the Customer agrees that Mobilosoft will charge the media budget necessary to cover the actual advertising expenses.

 

At the end of a paid advertising campaign, the amount of the campaign that has not been spent is available in the virtual wallet for future campaigns.

 

Since the Google ad campaigns activated on the Platform are operated on the Customer’s Google MCC, the Customer may not modify an ad campaign operated by my.mobilosoft via the Google MCC. Any modification of an advertising campaign must be made on the Platform. If the Client modifies an advertising campaign operated by my.mobilosoft via its Google MCC, the modified media amount of the entire campaign on the Google MCC will be invoiced to the Client in its entirety, plus an administrative and financial management penalty of 35% of the media amount.

6 - Intellectual Property

Each party retains exclusive ownership of its pre-existing and new intellectual property rights.

The Customer is expressly forbidden to reproduce, disclose or exploit the productions developed or made available by Mobilosoft, with or without the intervention of third parties. Without this enumeration being exhaustive, the following are notably targeted: computer programs, system design, opinions, processes and all other intellectual creations. Without the express written permission of Mobilosoft, the Customer is not allowed to make the services and products offered by Mobilosoft available to third parties.

Unless expressly authorized in writing, Mobilosoft will not use the Customer’s logo for the promotion of its own services.  

The Customer guarantees that he has all the necessary rights and/or authorizations, and that he will hold Mobilosoft harmless against any possible claim from a third party who would claim to have an intellectual or industrial right on any of the elements, in particular any text, image, logo, graphic, photo, audio or video film, file, software, or database that the Customer has asked Mobilosoft to integrate into the site or to use for its design, and this for all the uses by Mobilosoft of these elements provided for in the Licence Agreement.

Mobilosoft guarantees that it has all the necessary rights and/or authorizations, and that it will hold the Customer harmless against any possible claim from a third party who would claim to have an intellectual or industrial right on any of the elements, in particular any text, image, logo, graphic, photo, audio or video film, file, hyperlink, software, database relating to the products and services offered by Mobilosoft to the Customer.

7 - Severability clause

The invalidity and/or cancellation of one of the provisions of the General Terms of Use, the License Agreement and/or a clause of the General Terms shall in no way affect the validity of the other provisions and clauses which remain in force between the parties.

8 - Confidentiality

The parties agree to treat all information, files and data used on the Platform as confidential and to keep them confidential throughout the contractual term and after the contractual expiration. Each contracting party may not use the information received by the other party for any purpose other than that provided for under these Terms of Use unless expressly authorized in writing by the other party. This section does not apply to publicly available information.

9 - Personal data

The parties undertake to comply with the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data, as amended by the Act of 11 December 1998 (hereinafter, “the Privacy Act”), as well as with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable as of 25 May 2018 (hereinafter, “the European Data Protection Regulation”) in their current and future versions.

 In the context of the implementation and/or monitoring of the digital marketing campaigns, the Customer is considered to be the “data controller” within the meaning of the mentioned regulations; Mobilosoft, on the other hand, is considered to be the “processor” of the personal data processed on behalf of the Customer. The “External Providers” are the companies offering digital marketing platforms such as Google, Waze or Facebook.

10 - Jurisdiction

These general terms and conditions and any dispute arising out of the formation, interpretation, performance and/or termination thereof, shall be governed by Belgian law. 

In case of dispute between the parties, the courts of the district of Brussels, French-speaking chambers, will have exclusive jurisdiction.