GW – 2.2 E-reputation EN
E-reputation
Keep control of your brand's image
Centralize the online reputation management for your locations and optimize your local referencing.
Mission
Simplify your E-reputation management with Mobilosoft
95% of buyers read customer reviews before making a purchase. Our solution helps you manage, delegate and analyze your local e-reputation actions for all your locations
Centralize customer reviews
Facebook, Google My Business, … manage the customer reviews of all your locations, from a centralized inbox.
With Mobilosoft, you save time managing comments, increase your response rate and improve your local SEO and customer relations.
Secure comments management
Filter customer reviews by rating, status, timeframe,… Create a library of canned responses and delegate review management to your marketing teams or local managers.
With our e-reputation management solution, you can harmonize communication, simplify the work for your teams and gain in responsiveness.
Analyze your performance
Number of customer reviews, average rating, response rate… generate and analyze reports for local e-reputation actions implemented for your entire network.
With the Mobilosoft customer reviews management tool, you follow and analyze the results of your e-reputation actions and those of your store managers, in real time.
BENEFITS
With professional notification management, you can...
Inspire trust
68% of consumers trust a company with written customer reviews.
Act quickly
Improve customer satisfaction by responding quickly to feedback.
Gain visibility
Regular management of your Google My Business and Facebook listings helps improve their visibility.
Very easy to use
Mobilosoft offers us a platform that is user friendly and allows us to manage our restaurant data on a day to day basis and operate our national GMB campaigns. Albeit, a very good partner to optimize our local strategy and drive-to-store campaigns.
Everything is centralised!
On the platform my.mobilosoft, we manage in one place all marketing actions to give more local digital visibility to our restaurants.
Increased visibility to 700%
When our Store Locator was put online: the web visibility of our point of sales, our SEO and the other Web-to-Store dynamics have all seen a marked improvement of 700%.
A more efficient co-management
Mobilosoft allows us to better co-manage our local digital communications between the headquarters and franchisees. We wanted to make the platform accessible to our members because they increasingly understand the stakes of local digital marketing and want to be more and more involved.
The expertise we needed!
Mobilosoft provides us with a follow-up support of our projects and solutions that meet our needs through our dedicated Customer Success agent.
Blog
Learn more about local digital marketing
How can you help your local stores answering their incoming reviews ?
If you decided to let your local store managers handle their online reviews, you have to make sure they follow a set of rules and use the right tone of voice to avoid putting the brand name in harm’s way.
The impact of customer reviews on point-of-sale visits
Discover the impact of customer reviews on your business and how to manage your local online reputation.
Should you involve each one of your outlets in the management of their customer reviews?
Discover the advantages and disadvantages of centralized and decentralized review management for your network.
Increase your efficiency with Mobilosoft
Plan a Demoour solutions
