Mobilosoft would like to inform you about its new commercial partnership with Critizr.
Mobilosoft, an expert in local SEO, and Critizr, a solution from Feedback Management, combine their expertise to support brand retailers in their web-to-store challenge!
We have just published a full article on the issue of the reputation of your points of sale on the Internet and In-store Traffic. It covers the main steps of optimized management of customer feedback (collection of solicited and spontaneous opinions, the process to answer them, valuation of positive opinions, etc.) for which Mobilosoft and Critizr are complementary to each other.
The Mobilosoft and Critizr partnership enable the brands to implement a comprehensive strategy around E-reputation. The display of reviews on the store locator and the SEO, worked continuously thanks to the two solutions, allows us to support our customers globally on these issues.
Critizr, the European expert in measuring experience and customer satisfaction
Since 2012, Critizr has enabled retail networks to collect and analyze customer reviews. The company also aims to strengthen the link between the head office and the points of sale by involving all employees in this customer focus. By connecting its solution to the points of sale, Critizr provides the keys to customer satisfaction for local teams.
Critizr’s “feedback management” platform collects omni-channel customer reviews, via +20 channels, and through very complete formats of satisfaction questionnaires (MCQ, NPS, CSAT, verbatim …).
Once the customer focus feedback has been thoroughly developed, Critizr enables brands to promote customer reviews: on local pages, Google My Business, partners, etc. The objective: show your prospects that your customers are satisfied, and attract new ones.
Critizr is now a leader in its market: with 4 offices in Europe, 90 customers including Carrefour, Nocibé, Leroy Merlin, Havas Travel or Flunch and its system is connected to 25,000 points of sale.
